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TK Cookwareis happy to offer free economy shipping for you.. Most orders are shipped within 1 business day. Once your order ships, we will e-mail you a tracking number so you may track it at UPS.com or USPS.com. Please note transit times do not include weekends and holidays and deliveries only occur on business days.
We do offer express shipping. Please note express orders will be shipped out within 1 business day. Transit time begins when the order ships and does not include holidays and weekends. Some products are not able to ship express.
*Please note orders over $1000 will require a signature upon delivery to receive your shipment.
We are unable to ship to freight forwarders at this time.
**Special shipping requests are available. Please contact us for more information.*
International Shipping
International shipping is available for select countries. Once your order ships, we will e-mail you a tracking number so you may track it at DHL.com, UPS.com or USPS.com. Please note transit times do not include weekends and holidays and deliveries only occur on business days.
Most international orders are delivered within 7-20 business days after shipping. Unfortunately delays can occur and it can take up to 8 weeks for delivery.
The recipient will be responsible to pay any duties or taxes. If a shipment is returned to us for failure to pay any duties or taxes we can re-ship your order for an additional shipping charge. We can also cancel and refund your order excluding the original shipping charge.
If you need to update your shipping address please email ([email protected]) or call us at+1 609-790-2003. We will do our best to update the shipping address if your order has not shipped. If your order has already shipped we will not be able to change the shipping address. If the order is returned to us we can re-ship for an additional shipping charge.
We now offer international shipping to many countries including Canada, Mexico, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Taiwan, United Kingdom.
**Special shipping requests are available. Please contact us for more information.*
WHAT WE DO NOT COVER:
- Missing parcels or redelivery fees due to incorrect address information provided by you
- Delays in transit
- Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
- Orders stuck in customs – we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund
- Items that are returned to us for a refund or exchange that are not in a resalable condition
- If you requested items to be left outside your property and they go missing – this waives the right to any claim as per carrier terms and conditions
HOW TO SUBMIT YOUR CLAIM:
If your parcel is lost or damaged, please contact us on [email protected] from the email address you used to place your order. A member of our customer service team will assist you within 1-2 business days. What to include in your claim:
Subject line: CLAIM for order #12345
Description of your issue
Photo evidence of damage
We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.
By selecting Navidium shipping protection, you agree to these terms.
We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.
This is our in-house protection policy. Navidium shipping protection is non refundable.
Navidium shipping protection is only available for US orders.
OUR POLICY FOR UNPROTECTED PARCELS:
We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 2-4 weeks and is at the discretion of the courier.
If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.